At Po Sun Hon, we are committed to providing our customers with high-quality premium jewelry. If, for any reason, you are not fully satisfied with your purchase, we offer a return and refund policy under the following terms and conditions:

Eligibility for Return

  • To be eligible for a return, your jewelry item must meet the following conditions:
  • No signs of wear, use, or scratches
  • No damage of any kind
  • Must be returned in its original condition and original packaging
  • Must include all certificates, tags, and accessories (if applicable)

Return Window

  •  You must initiate the return within 7 days of receiving your order.
  • Items returned after 7 days will not be accepted.

Return Process

  • Email our customer service at Contact Us with your order number and reason for return.
  • Wait for return authorization and shipping instructions.
  • Return the item using a trackable and insured shipping method.

Return Shipping Responsibility

The customer is responsible for return shipping costs, including postage and insurance.

  • We strongly recommend using a trackable and insured shipping method to ensure the safe return of the item.
  • Po Sun Hon is not liable for items lost or damaged during return transit.

Inspection and Refund

  • Once we receive your returned item, it will be inspected for condition.
  • If the item meets our return criteria, your refund will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method.

Non-Returnable Items

  • Custom or personalized pieces
  • Items that show signs of wear, damage, or alterations

Wholesale Returns

For wholesale customers, we kindly request that you contact us directly before initiating any return or refund request. Please reach out through our Contact Us page or Email support@posunhon.com . Wholesale returns are subject to additional terms and may require prior approval. We are happy to assist and work with you to resolve any concerns.


If you have any questions about our return and refund policy, please do not hesitate to contact us at Contact Us or support@posunhon.com. We are here to a